Refund policy

Barkdish.com

Refund & Satisfaction Policy

 

Our Commitment to You

We stand behind every box of frozen dog food we ship. Because our products are made with fresh, human-grade ingredients and delivered directly to your door, we understand that trying a new food is a leap of faith. If you or your pup are not completely satisfied, we want to make it right — quickly and without hassle.

30-Day Satisfaction Guarantee

If you are not fully satisfied with your order for any reason within 30 days of your first delivery, you are eligible for a full refund. This guarantee covers:

•         Your dog refuses or dislikes the food

•         The recipe or formula doesn't suit your dog's dietary needs

•         You are unhappy with the product for any reason

Because our food is perishable, we do not require you to return any product. Simply contact our customer care team and we will process your refund promptly — no questions asked.

Eligibility

First-Order Guarantee

The 30-day full satisfaction guarantee applies to your first (starter) box. We encourage all new customers to evaluate the food during this window and reach out before your next box ships if you have concerns.

Subsequent Orders

For orders beyond your first box, refunds or replacements are available when:

•         The product arrived damaged or spoiled

•         An incorrect item was shipped

•         The product does not match what was ordered

•         There is a verified quality or safety concern

We review all subsequent-order refund requests on a case-by-case basis and are committed to resolving legitimate issues fairly.

Damaged, Spoiled, or Incorrect Orders

If your order arrives in unsatisfactory condition, please:

•         Contact us within 48 hours of delivery

•         Provide your order number and a description of the issue

•         Attach photos where relevant (e.g., damaged packaging, incorrect product)

Once verified, we will ship a replacement at no charge or issue a full refund to your original payment method — whichever you prefer.

How to Request a Refund

Requesting a refund is easy:

•         Log in to your account and navigate to your Order History, or

•         Contact our Customer Care team by email, phone, or live chat

Our team will confirm your request and guide you through any next steps. Approved refunds are processed to the original payment method within 5–7 business days, though your bank's timing may vary.

Subscription Changes & Cancellations

We offer flexible subscriptions designed to grow with your dog's needs. You can pause, adjust, or cancel your subscription at any time through your account. To avoid being charged for an upcoming box, changes must be submitted at least 24 hours before your next scheduled shipment.

You will receive an email notification a few days before each delivery so you always have time to make adjustments.

Exclusions

The following are not eligible for refund:

•         Boxes received after the first box, unless there is a quality, safety, or fulfillment issue

•         Orders where the refund window has expired (more than 30 days since delivery)

•         Purchases made through unauthorized third-party resellers

Store credit (account credit) issued for a refund is non-transferable and has no cash value. If a purchase was made with store credit, the refund will be returned as store credit.

Contact Us

We are here to help. Reach our Customer Care team through any of the following:

•         Email: support@twozaddies.com

•         Phone: 1-917-963-6224 (Monday–Friday, 9 AM – 6 PM ET)

We aim to respond to all inquiries within one business day.

 

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