Shipping Policy
Barkdish.com
Effective Date: June 9, 2026
1. Overview
We ship dog food directly to your door. Because our products are perishable, we take extra care in how and when we ship. Please read this policy carefully so you know what to expect.
2. Shipping Areas
We currently ship to customers in Houston area only. If you are unsure whether we deliver to your area, please contact us before placing your order.
3. Processing Time
Orders are processed Monday through Friday, excluding federal holidays. Subscription orders are prepared and shipped on your scheduled delivery date. One-time orders placed before 12:00 PM ET on a business day are typically processed the following business day. Orders placed after 12:00 PM ET or on weekends will be processed the next business day.
4. Delivery Timeframes
4.1 Standard Delivery
Most orders are delivered within 1 to 3 business days of shipment depending on your location. Delivery estimates are provided at checkout based on your zip code and are not guaranteed.
4.2 Subscription Deliveries
Subscription customers receive a shipment notification email with tracking information as soon as their order ships. You will also receive a reminder email 2 to 3 days before each scheduled shipment, giving you time to make any changes to your order or delivery address.
5. Shipping Costs
Shipping rates are calculated at checkout based on your delivery address and order size. We offer free shipping on qualifying subscription orders above a minimum order threshold, which is displayed at checkout. One-time orders may be subject to a flat shipping fee. We reserve the right to adjust shipping rates at any time with reasonable notice.
6. Delivery Day Instructions
To ensure your food stays fresh and safe:
- Retrieve your package on the day of delivery
- Do not leave the package outside overnight or in direct sunlight
- If you cannot be home for delivery, consider requesting a shaded or covered drop-off location in your delivery instructions
- Refrigerate or freeze the food as soon as possible after receiving it
We are not responsible for spoilage caused by failure to retrieve a package in a timely manner.
7. Incorrect or Undeliverable Addresses
You are responsible for providing a complete and accurate delivery address at checkout. If a package is returned to us due to an incorrect address, refused delivery, or failed delivery attempt, we will contact you to arrange reshipment. Additional shipping charges may apply. We are not able to refund orders that cannot be delivered due to address errors provided by the customer.
8. Missed or Failed Deliveries
If a delivery attempt is made and no one is available, the carrier may leave the package at the door, with a neighbor, or at a secure location based on your carrier preferences. If a package is lost or not delivered within the expected window, contact us within 48 hours of the expected delivery date and we will investigate with the carrier and work to resolve the issue promptly.
10. Carrier & Routing
We ship via UPS, FedEx, or use local delivery carrier depending on your location and delivery schedule. Carrier selection is at our discretion and may vary by region or season.
11. Subscription Shipping Schedule
Your subscription ships on a recurring schedule based on the frequency you select at sign-up (for example, weekly, bi-weekly, or every 4 weeks). Your delivery schedule is displayed in your account. You may adjust your delivery frequency, skip a delivery, or change your ship date at any time through your account, provided changes are made at least 24 hours before the next scheduled ship date.
12. Holiday & Peak Season Delays
During major holidays and peak shipping seasons, carrier delays may occur that are outside our control. We recommend placing orders early during these periods. We will communicate any anticipated delays via email or our website when possible.
13. Contact Us
For questions about your shipment or delivery, please reach out to our Customer Care team:
- Barkdish.com
- Email: support@barkdish.com
- Phone: 1-917-963-6224
- Hours: Monday through Friday, 9 AM to 6 PM ET
